Have questions? We've got answers.
How do I make an appointment? Please go to the contact tab and give us your information such as your address, telephone number, email. We will email you back with an appointment date and time.
Do I need to be home during the cleaning?
No. You can simply send us entry instructions via our online, email: email@example.com or call us (480) 526-5375 and we can make that arrangement for you.
What form of payment do you accept?
We accept all major credit cards and debit cards for payment. Payment will only be collected after your cleaning service has been completed.
Do you have cancellation fees?
There is no cancellation fee if you cancel at least 24 hours before your appointment. If an appointment is cancelled within 24 hrs of the appointment, a cancellation fee totaling 50% of the booking price will be charged. If you subsequently rebook, we may apply half of the cancellation fee towards your next completed service.
How does your pricing work?
We have a flat-rate pricing based on the number of bedrooms and bathrooms in your home. Please email us and lets us know you need pricing.
For special cases like hoarders, pet waste, or extremely large or dirty homes, the price may be adjusted for fairness.
Select any add-on services that you may need. Email us and let us know, we will confirm.
Windows: Pricing includes interior windows only.
Inside cabinets: Pricing includes empty cabinets/drawers only.
Laundry: $20 per load (wash, dry, fold)
How does recurring service work?
When you sign up for recurring cleaning service your cleaning provider will be there like clockwork on the date and time you choose.
Miss Lizzie Maids will send an email the day before each of your cleanings as a reminder of your appointments. For monthly and biweekly customers, we will send a 4 day reminder prior to each service.
Do recurring customers receive discounts?
Yes, customers can receive discounted pricing when they book a monthly, biweekly. or weekly cleaning service. Customers can even receive the discounted recurring pricing on their first cleaning if the customer continues to receive that recurring service in the future. If an individual books a recurring discounted pricing for a single cleaning, Miss Lizzie Maids retains the right to retrospectively collect the "One Time Cleaning" cost for that cleaning (this is to prevent individuals from exploitingthe recurring services discount pricing structure.)
Do the cleaning providers bring their own cleaning supplies?
Yes. All cleaning providers arrive with all the cleaning supplies, we recommend using your vacuum for sanitary health reasons.
If, however, you would like them to use your cleaning supplies , simply let us know in advance, or tell the cleaning provider.
Lock-outs, electricity, hot water, and air conditioning.
All appointments must allow the cleaners to have access to the property during the appointment time. Customers must also ensure there is electricity and hot water in the home. In addition, the air conditioning in the home mustbe functioning between the months of April and November. If any of these conditions are not met by the customer, the cleaners may choose to not complete the service and Miss Lizzie Maids may collect and charge the full price of the appointment. If the customer reschedules their appointment and remediesthe condition, 50% of the collected amount may go towards the cost of the newly scheduled appointment.
Lifting heavy items.
Our cleaning providers do not use ladders or move anything heavier than 30lbs. If you would like your cleaners to clean behind large items such as an oven, refrigerator, or large furniture, please move those items prior to your appointment to allowaccess to the area.
Pet waste clean up.
A minimum charge of $50 will be collected if a cleaning provider is asked to clean or remove pet urine or waste. This charge is added to cover the cost for the additional supplies that are used to clean up pet waste.